Logo disappeared

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This topic is: resolved

This topic contains 20 replies, has 2 voices, and was last updated by  sdavis2702 4 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 21 total)
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  • #3760

    Annie Anderson
    Participant

    Hey Sean (or anyone else),

    I went to update my logo/header in the Encore theme today and it said it saved my new header but it didn’t. There’s nothing there in the logo section of the Options page. It’s totally blank.

    I thought, first, that maybe it was because I hadn’t updated Volatyl to the newest version so I did that and tried again. Still no luck. And now, the previous header is also gone. (Prior to that, the old header was still in place even after it said it had saved the new one, though neither showed up on the Options page.)

    Hope I’m making sense with what I’m trying to describe here. LOL – been a long day!

    If anyone has any suggestions on how I can get the new logo/header to properly install, I will very grateful.

    Thanks!

    ~Annie

    #3780

    sdavis2702
    Keymaster
    Post count: 72

    Hi Annie!

    It sounds like you’re doing everything right so no further instructions are needed. I’ve seen this issue pop up once before and it doesn’t seem to have a rhyme or reason.

    Another use a few months back was having this issue and another non-Volatyl issue at the same time. The other issue’s fix was for him to create a new user account and give it the same rights as the main admin account. In fixing the other issue, the logo issue was somehow fixed as well. Then from there, all of a sudden his original account was working with the logo uploader again.

    Try doing that for me. I know it’s not an actual fix but it’s very rare this problem can be duplicated and I need help with the troubleshooting since I can’t do it from my end.

    Thank you!

    #3779

    Annie Anderson
    Participant

    Hey Sean,

    That didn’t seem to help. I’m not noticing any other issues with anything else on the site, just this. Any other thoughts?

    By the way – just now I also deactivated a couple of plugins I don’t need anymore. Was hoping that might help. Again, no luck.

    #3778

    sdavis2702
    Keymaster
    Post count: 72

    How about plugins that you are using? Can you bulk deactivate those and check too? There may be some kind of javascript conflict.

    #3777

    Annie Anderson
    Participant

    Yeah I will try that.

    I also tried activating a different theme and then reactivating Encore…. didn’t work. Damn!

    #3776

    Annie Anderson
    Participant

    Nope. No luck there, either.

    I deleted a few other themes I was no longer using as well, in the hopes that one of them was causing a conflict. That doesn’t seem to have helped, either. But I noticed one of them was out of date as well.

    Has Encore had an update? I noticed that Volatyl did and like I mentioned already, updated it…

    #3775

    sdavis2702
    Keymaster
    Post count: 72

    Encore has been the same for quite some time.

    I just logged into my Encore demo and swapped out the title for a logo and everything went smooth. I’m starting to wonder if there are any server issues.

    Try uploading the logo to your media library the normal way. Then select to add the logo in the Volatyl options and just choose it from the media library instead of uploading it right there.

    #3774

    Annie Anderson
    Participant

    Yeah, tried that – GRRR…

    Ok… I’m gonna sit on it for tonight. Maybe it is a server issue or something. I have no chaching plugins installed so I know that it isn’t it.

    Let me know if you think of anything else in the meantime!

    Thanks for your help thus far. 😉

    #3773

    sdavis2702
    Keymaster
    Post count: 72

    No problem at all! So sorry about this. I wish I could pinpoint the issue for you but it’s hard from here. I appreciate your patience, though.

    #3772

    Annie Anderson
    Participant

    Ok here’s something interesting… When I click the image in the media  library, this is what I get.

    Tried viewing in Safari (usually use Firefox) and saw the little blue ? icon. This is what I get when I click the blue icon…

    #3771

    sdavis2702
    Keymaster
    Post count: 72

    Okay there’s definitely something wrong with your install. That’s not even the HTML structure of Volatyl (menu above logo/title).

    Can you zip your child theme up and email it to me at sean@volatylthemes.com? I’d like to take a closer look.

    #3770

    Annie Anderson
    Participant

    I put the menu/logo above the title/logo. 😉

    I will zip it and send it to you. However, I’m thinking there’s something wrong server-wise – my backup buddy won’t complete a manual backup. It gets stuck near the end and when it finally ends, the file is 0 bytes and it failed.

    #3769

    sdavis2702
    Keymaster
    Post count: 72

    Ouch! Okay just let me know what you find. I’ve been thinking server as well because I have no logical explanation as to why that would happen on 2 installs and no others. Thanks again for your help figuring it out!

    #3768

    Annie Anderson
    Participant

    Sent you the zip…

    #3767

    sdavis2702
    Keymaster
    Post count: 72

    Okay I tested it locally as well as on a live server and everything is working exactly as it should. I wish I could pinpoint exactly what the issue is but I’m stumped. Like you said in the email, let me know if anything is different on your local machine. If so, it’s most likely the server.

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